The 5th – 9th October sees IT Service Week 2015 taking place across the UK. As part of the week, which celebrates excellence in IT service, we thought we’d pick our own IT Superhero (well, two, actually…).
From our fantastic team, Barry Green and Kaler Amarjeet are two of the most popular characters, who customers repeatedly highlight as a pleasure to deal with.
Always ready with a quick-witted pun, Barry Green is the cheeky-chappie of our IT support services team. Joking aside, Barry monitors Solvings’ SLA levels and ensures the highest quality of service is delivered to all our customers. Barry takes the time to get to know our customers’ systems and has a real knack for helping new clients understand the options available to them, ensuring they are able to make informed decisions about their ICT strategy. Call the office for support, and more than likely it is Barry you will speak to.
Certified in Microsoft, and CompTIA+, amongst others, Barry is proactive in keeping up to date with new developments in the world of IT, regularly attending Service Desk Institute events to share best practice with fellow service desk technicians and managers.
Amarjeet is our ‘man on the inside’, our Senior Consultant based at one of our larger clients’ premises in Bristol overseeing the build of the entire system to support TAS UK’s operations on this side of the channel.
From design to build, managing and servicing, Kaler is the first port of call for all IT-related matters for the company’s staff, amongst whom he has a great reputation for getting things up and running and working for them as quickly as possible. Kaler holds a whole host of ICT qualifications, and as a qualified ITIL professional brings a customer-centred approach to his work. Above all his diligence in ensuring the smooth running of installations and ongoing systems has earned him high praise from TAS management. Although working remotely from Solvings’ HQ in North Wales, Kaler is an integral part of the team and we’re looking forward to seeing his best 80s outfit for the Christmas do!